How to Change the 1688 Login Email?

If you've registered your 1688 account with an email address you no longer use, or you simply need to update your contact details, here's how to change your login email.

Option 1: You Can Still Log In

If you're able to log in to your 1688 account normally, go to your account settings page to update the bound email directly. From there you can enter your new email address and confirm the change through the verification code sent to your phone or existing email.

Option 2: You Can't Log In, But Your Account Is Real-Name Verified

If you've lost access to your account and can't log in, but your account has already been authenticated with your real name, you can submit an identity-verification request to modify your account details, including your login email. 1688 will review the submitted information before approving the change.

Option 3: You Only Need to Update Your Service Email

If you specifically need to update the service or contact email tied to customer communications (separate from your core login credentials), 1688 provides a dedicated help article walking through that modification process.

Why This Matters for Dropshippers

If you manage your 1688 purchasing through a shared team account or a dropshipping agent, keeping your login email current is important — it's usually the account recovery method 1688 uses if you ever get locked out, and it's tied to order and payment notifications you don't want to miss. If you're working with an agent like ZQ Dropshipping to manage your 1688 sourcing, they can also help resolve account access issues on your behalf as part of ongoing account management.