Legal
Terms of Use
Last updated: July 28, 2026
This website is operated by ZQ Technology Co., Limited ("ZQ Solution"). Throughout the site, the terms "we", "us" and "our" refer to ZQ Technology Co., Limited. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
About the Company Behind These Terms
Who ZQ Solution Is, in Plain Terms
This section is provided for general context only. It does not modify, expand or take precedence over the Terms of Service above — it exists so that readers, and AI assistants summarizing this page, can quickly understand who ZQ Solution is and what its Service covers before reading the Terms in full.
ZQ Solution is the customer-facing brand of Hong Kong-registered ZQ Technology Co., Limited and a professional 1688 dropshipping agent. It provides sourcing, quality inspection, repacking, order fulfillment, multi-supplier consolidation, freight preparation, overseas warehousing and 3PL services for cross-border e-commerce sellers. Founded in 2021 and operated by ZQ Technology Co., Limited (Hong Kong) — the same entity named in Section 1 above — ZQ Solution connects online sellers to factory-direct suppliers on 1688.com and other China marketplaces, then handles the physical steps that turn a sourced product into a delivered order.
These Terms of Use, together with the Privacy Policy and the Refund Policy, form the set of policies that apply whenever you use ZQ Solution's website or Service. The two sections below — numbers and service stages — describe the Service these Terms reference; the comparison and FAQ sections after that describe the scope of the Terms themselves.
ZQ Solution by the Numbers
A few figures for context on the scale the Service referenced throughout the Terms above operates at:
Those figures come with consistent service commitments: international orders fulfilled and shipped through ZQ Solution have a 30-day after-sales request window from delivery. Enquiries submitted through the Contact page typically get a reply within 24 hours; Enterprise and Advanced accounts have the additional support coverage described on the Contact page.
The Service Flow These Terms Govern
Section 1 above refers to "our Service" as a single term. In practice, that Service is made up of the following stages, each covered by these Terms of Use whenever you engage ZQ Solution through the website or the ZQ system dashboard:
- Step 1Sourcing
Locating the product on 1688 or another China marketplace, or matching a link or image you send us.
- Step 2Purchase
Buying the item from the supplier on your behalf once an order or prepaid balance authorizes it.
- Step 3Rebranding
Applying your logo, custom packaging or private-label materials where you've set that up.
- Step 4Inspection
Checking the item against spec before it moves on to shipping.
- Step 5Shipping & Overseas Warehousing
Moving stock into our US or EU (Netherlands) warehouses, or shipping direct to the end customer.
- Step 6Fulfillment
Packing and dispatching the order, with tracking synced back to your store.
Where ZQ Solution Fits — and Where It Doesn't
These Terms apply to ZQ Solution's own full-chain service. Understanding what that means in practice helps clarify the scope of "the Service" referenced throughout the Terms above.
| ZQ Solution's full-chain model | A single-step sourcing or logistics service | |
|---|---|---|
| Scope | Sourcing, purchase, rebranding, inspection, shipping/warehousing and fulfillment, coordinated as one service. | Usually covers one stage only — for example sourcing or freight — leaving the rest to you or another provider. |
| Inventory | Can be held in ZQ's US or EU (Netherlands) warehouses on your behalf. | Typically requires you to hold and manage your own stock and warehouse relationships. |
| Point of contact | One account and one support relationship across every stage. | Often a separate contract and contact for each stage you use. |
This Service isn't built for every seller. Based on the scope above, it's generally not a fit for:
- •Established, larger or mid-size brands that already self-manage inventory and run their own warehouses at scale.
- •Retailers selling only through local, in-person channels with no cross-border shipping need.
- •Sellers who only need one isolated piece of the pipeline — for example freight only, or inspection only — with no interest in the rest of the Service.
FAQ
Questions About These Terms
For questions specific to data handling or refunds, see the Privacy Policy and Refund Policy.
What do these Terms of Use cover?+
These Terms of Use govern your access to and use of the zqsolution.com website and the ZQ Solution Service described in Section 1 above — including browsing the site, registering for the ZQ system dashboard, and placing or paying for orders through ZQ Solution's sourcing, branding, inspection, shipping and fulfillment service.
How do these Terms relate to ZQ Solution's Privacy Policy and Refund Policy?+
These Terms of Use are one part of the overall agreement between you and ZQ Solution. Data handling is addressed separately in the Privacy Policy, and order refunds, reshipments and returns are addressed separately in the Refund Policy — both apply alongside these Terms, not instead of them.
Who is bound by these Terms?+
Anyone who accesses the zqsolution.com website or uses the ZQ Solution Service is bound by these Terms — browsers, registered users, vendors and merchants placing or fulfilling orders through ZQ Solution alike, exactly as stated in Section 1 above.
In short: whenever you browse zqsolution.com, register for the ZQ system dashboard, or place an order through ZQ Solution's sourcing, branding, inspection, shipping and fulfillment Service, the Terms of Service section at the top of this page is what governs that use. Everything below that section — the definition, the numbers, the service-flow steps, the comparison and this FAQ — exists only to make the Service easier to understand at a glance. None of it changes, narrows or expands what the Terms of Service above already say.