How to Deal with the Seller Refusing or Not Responding to the Application in 1688?

If you and a 1688 seller haven't reached an agreed solution three days after applying for after-sales support, you have two paths forward depending on the seller's response.

If the Seller Hasn't Responded

Wait for the after-sales application period to reach five days total. At that point, the system automatically defaults to the seller's consent to the after-sales request, resolving the case in your favor without further action needed from the seller.

If the Seller Refuses the After-Sales Agreement

Click the "Complaint" button, found either on the after-sales details page or on the refund-and-return management list page, to apply for customer service intervention. This escalates the case to 1688's platform support team, who will review the dispute and step in to help resolve it.

Why This Matters for Dropshippers

Disputes over refunds and returns are one of the more time-consuming parts of sourcing directly from 1688, especially when a seller is slow to respond. Knowing the escalation path — and the fact that non-response after five days resolves automatically in the buyer's favor — helps you manage expectations and avoid unnecessary back-and-forth. Dropshippers working through a sourcing agent like ZQ Dropshipping can also have the agent manage these disputes directly, removing the need to navigate 1688's after-sales system yourself.