How to Deal With the Situation When the Seller Refuses to Refund in 1688?

If a 1688 seller refuses your refund request, you still have a couple of clear paths to resolve the situation.

Step 1: Contact the Seller Directly

Reach out to the seller as soon as possible to understand why they're refusing the refund, and try to negotiate a resolution. Once both sides reach a consensus, the seller can update the refund agreement and proceed with the refund.

Step 2: Apply for Customer Service Intervention

If you and the seller can't reach an agreement, you have a 3-day window after your refund application to escalate. If the seller still refuses within that window, you can apply for customer service intervention — just make sure to submit accurate, effective evidence to support your case. 1688's rights-protection team reviews these disputes fairly based on your submission and the evidence provided by both sides.

Why This Matters for Dropshippers

Refund disputes are one of the more time-consuming parts of sourcing directly from 1688, especially if you're managing several suppliers without a dedicated point of contact. A fulfillment partner like ZQ Dropshipping handles supplier-side refund negotiations and evidence submission on your behalf as part of its quality inspection and order management process, so a stalled refund doesn't become your problem to chase down.