What Does It Mean to Close After-Sale in 1688？

An after-sale request on 1688 doesn't stay open indefinitely — three specific situations will automatically close it.

What Causes an After-Sale to Close

1. A missed return window — once the seller agrees to a return and selects the return address, the buyer must complete the return within 7 days. If it isn't completed in that window, the after-sales service is automatically closed.
2. An unmodified rejected agreement — if the seller refuses the after-sales agreement, the buyer has 5 days to revise it. If it isn't modified within that time limit, the after-sales case closes.
3. A cancelled application — if the buyer cancels the after-sales application themselves, the status changes directly to closed.

Why the Timing Matters

There's only one application opportunity per after-sale case — once it's closed, you can't reopen or reapply. That makes it important to monitor your after-sales status regularly and act within these windows to avoid losing your claim.

Why This Matters for Dropshippers

If you're managing after-sales issues across multiple 1688 orders at once, it's easy for a 5- or 7-day window to slip by unnoticed. A fulfillment partner that tracks order and after-sales status on your behalf — as part of its quality inspection and order management process — helps make sure these time-sensitive windows don't quietly close before you've had a chance to act.