How do I check the refund amount in 1688?

Where your 1688 refund lands, and how you can track it, depends on how you originally paid.

Refund Destination by Payment Method

• Paid via Alipay — once the refund is approved, the funds return to your bound Alipay account.
• Paid via credit card — the refund is issued back to the credit card account used at the time of payment.

How to Check Your Refund Amount

1. Log in to 1688 and go to My Ali → Buyer Transaction Management → Purchased Goods.
2. Find the order you need to check, and click the "refund success" button next to it.
3. The system will show you exactly where the refunded amount was sent.

What to Do If a Refund Is Delayed

Bank card refunds can take longer to process than Alipay refunds, so it's worth waiting patiently before assuming something has gone wrong. If you want to check on progress directly:

• Call the Alipay hotline (95188) to ask about the refund's status.
• Log in to the Alipay app or site and open the refund details page to see its current progress.
• If you run into issues in the Alipay backend when checking, Alipay's own customer service can help investigate further.

Why This Matters for Dropshippers

If you're managing refunds across several 1688 suppliers at once — say, after a quality issue is found during inspection — knowing exactly where each refund is headed (and how to verify it landed) helps you reconcile your accounts accurately and follow up quickly if something doesn't show up as expected. Working with a fulfillment partner that handles supplier-side refunds on your behalf, like ZQ Dropshipping, removes most of this tracking burden from your plate entirely.