What if I buy a product on 1688 and the seller does not issue a invoice?
For transactions on the 1688 platform, merchants are required to fulfill their obligation of issuing an invoice. It's best to confirm the invoice format and billing timeline with the seller before you place an order, so there's no ambiguity afterward.
If the Seller Refuses to Issue an Invoice
If a seller declines to provide an invoice after you've made a purchase, you have a clear path to resolution:
- Apply for a refund on the order in question.
- If the merchant refuses the refund request, apply for customer service intervention so 1688's platform-level dispute process can step in.
Keep in mind that the invoice amount is based on your actual payment — so if you were expecting an invoice reflecting a discounted or negotiated price, make sure that figure matches what you actually paid.
Why Invoices Matter for Cross-Border Dropshippers
If you're sourcing products for resale, a proper invoice from your 1688 supplier is often necessary for your own bookkeeping, tax compliance, and — depending on your country — customs documentation when goods are shipped internationally. Confirming invoicing terms upfront, before placing a bulk order, is one of the simplest ways to avoid a dispute down the line.
If you work with a sourcing agent or fulfillment partner, they can also help negotiate and verify invoicing terms with 1688 suppliers as part of the order process, reducing the chance you'll need to escalate a dispute yourself.