ZQ Solution Blog

Practical, hands-on guides on 1688 and China sourcing, quality inspection, branding and packaging, shipping and order fulfillment for e-commerce sellers.

New and updated guides are added on an ongoing basis as sourcing, shipping and platform requirements change.

ZQ Solution guides are assigned to three named writers according to subject expertise: Sam Xia covers logistics and operations, Friday Mii covers 1688 sourcing and procurement, and Olivia Zhang covers product intelligence, marketing and marketplace trends.

Purchases made through a third-party marketplace follow that marketplace's rules, the product listing, supplier terms and product condition; ZQ Solution does not replace them with a separate procurement return window. On 1688, many eligible products use the warehouse receipt date as the start of a 7-day no-reason return window. Korean and other marketplaces may use different deadlines. Supplier approval and return freight or other costs can still apply. International orders fulfilled and shipped through ZQ Solution have a 30-day after-sales request window from delivery. The available refund, reshipment or other resolution and any related cost depend on responsibility, supporting evidence, product condition and logistics cost. Physical international returns are generally not supported.

Support coverage depends on the account level: Enterprise accounts receive 24/7 coverage; Advanced accounts have a dedicated service group generally staffed from 08:00 to 24:00 China Standard Time; Basic account requests are handled by the online support team within 24 hours.